Kodex is looking for an Enterprise Customer Success Manager (CSM) to drive retention, renewals, satisfaction, and growth across a portfolio of high-impact clients. As the primary point of contact from deal close, you will lead onboarding, manage implementation, and ensure long-term success in this high-ownership role.
What You'll Do
- Drive the overall vision of the post-sales experience from adoption to renewal in partnership with Sales and Business Operations leadership.
- Organize and manage team goals, priorities, and account plans to ensure delivery of value to customers.
- Set implementation requirements and manage timelines for smooth onboarding and high engagement from Day 1.
- Build and nurture relationships across accounts to solidify partnership and commitment.
- Triage, resolve, and track customer-reported issues, escalating to engineering when needed.
- Advocate for customer needs within the engineering roadmap and ensure proper prioritization.
- Innovate on modern solutions, using data to guide customer engagement and serve clients at scale.
- Work cross-functionally to deliver a unified customer experience, collaborating on rollout strategies and enablement.
What We're Looking For
- 5+ years of customer-facing experience.
- 2+ years in SaaS Customer Success or Account Management.
- Experience managing enterprise-level customers and navigating complex stakeholder environments.
- Proven track record of delivering customer and business outcomes in an innovative way.
- Customer-centric and passionate about understanding customers’ organizations, business priorities, and sources of value.
- Excellent communication and executive presence, able to translate technical concepts for non-technical audiences.
- Strong organizational skills with ability to prioritize, plan, and execute across multiple accounts.
- Comfort working in fast-paced, ambiguous environments with shifting priorities.
- A customer-first mindset, backed by data-driven decision making.
Nice to Have
- Experience building internal processes, customer playbooks, or contributing to CS tooling.
Team & Environment
This is the second CS hire, and you will help define how Kodex delivers customer success at scale.
Benefits & Compensation
- Competitive salary and meaningful equity.
- Unlimited PTO + 14 company holidays.
- 12 weeks of fully paid parental leave, with a flexible return-to-work policy.
- Comprehensive medical, dental, and vision plans.
- 401(k) retirement plan.
- Biannual offsites in exciting locations.
- Dynamic environment working on impactful, high-priority matters with growth opportunities.
Work Mode
This is a remote-first position open to candidates within the United States.
Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles.
