Elsevier is seeking an Enterprise Business Development Representative to join our Nursing Health Education team. In this remote role, you will play a vital part in supporting our enterprise customers, sales team, and Customer Success Managers. You will be responsible for ensuring exceptional support and resources for existing customers, facilitating a seamless contract and billing process, and collaborating across teams to guarantee timely quotes, accurate billing, and overall customer satisfaction.
What You'll Do
- Maintain customer accounts in Salesforce to ensure accurate information.
- Collaborate with sales representatives and legal teams to expedite contract negotiations and secure necessary approvals.
- Coordinate with relevant departments to ensure quotes are generated and delivered to customers promptly.
- Ensure billing accuracy and timeliness by confirming key invoice details with customers before the scheduled billing date.
- Facilitate communication and collaboration across departments to enhance the customer experience.
- Provide support and expertise for special initiatives across the broader team.
What We're Looking For
- Excellent written, verbal, and presentation skills, including the ability to communicate complex content to a range of audiences.
- Strong relationship-building skills with customers and internal teams to understand future needs and requirements.
- Proficiency in IT skills and the ability to learn new technology quickly.
- Motivated self-starter with a positive attitude and a customer-focused approach.
- A team player who enjoys collaborating and solving problems with others.
- Proven experience in customer success, account management, or enterprise sales support.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency in CRM software and billing systems.
- A detail-oriented nature with a strong focus on accuracy.
Technical Stack
- Salesforce
- CRM software
- Billing systems
Team & Environment
You will support enterprise customers, the sales team, and Customer Success Managers.
Benefits & Compensation
- Comprehensive, multi-carrier program for medical, dental and vision benefits.
- 401(k) with match and an Employee Share Purchase Plan.
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
- Flexible working arrangements.
- Numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals.
Work Mode
This is a fully remote position.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
