Jobs for Humanity is looking for an Enrollment Specialist to provide compassionate, accurate support to prospective students. Your focus will be building trust and helping individuals feel confident as they take their next educational step. This role involves a mix of inbound and outbound communication to guide members through the entire enrollment process.

What You'll Do

Handle inbound and outbound member calls to assist with the enrollment process.
Act as a subject matter expert, providing clear and accurate information on program eligibility and requirements.
Deliver tactful and compassionate support while maintaining a high level of professionalism.
Escalate unresolved cases and pending member grievances appropriately.
Use the Salesforce CRM database to verify member data and finalize enrollments.
Generate detailed records and notes of all member interactions within the CRM.

What We're Looking For

A high school diploma or equivalent.
Ability to work independently and collaborate effectively within a team.
Self-motivation and passion for the mission and values of quality work.
Professional-level skills in MS Excel, Word, and PowerPoint.
Proficient typing skills with an effective pace.
Proficient application of standard business processes and office technical applications.
Professional communication skills via video, phone, and email.
Ability to prioritize work effectively to meet deadlines and expectations.
A positive, energetic approach to work.
Strong critical thinking skills.
A commitment to being present at work and minimizing distractions.
A self-starter attitude.
Incredible attention to detail.