Zapier is hiring an Engineering Manager, AI Capabilities

AI at Zapier At our organization, we leverage automation daily to enhance work efficiency, creativity, and human potential. We welcome AI tool usage during applications, emphasizing responsible and transparent approaches. Review our guidance on AI collaboration during our hiring process, including appropriate usage of tools like ChatGPT, Claude, and Gemini. Zapier seeks an Engineering Manager to direct our AI Capabilities team, responsible for constructing our comprehensive AI platform. This team provides orchestration, tooling, memory, model gateway, code execution, and observability foundations powering every AI experience across our ecosystem. Our objective is empowering product teams to deploy high-quality, trustworthy, and user-friendly AI features rapidly by consolidating core AI backend services into well-designed API frameworks supported by scalable infrastructure. We prioritize developing fewer components with exceptional quality, creating an intuitive platform for developers and robust solutions for users. As the Engineering Manager for AI Capabilities, you'll lead a team positioned at Zapier's AI strategy core, collaborating closely with product, infrastructure, and AI teams to deliver dependable building blocks accelerating company-wide development. This represents a unique opportunity to define AI behavior at scale—not in prototypes, but in production, driving millions of workflows. If constructing infrastructure enabling seamless LLM and agent operations within authentic user workflows excites you, this role is ideal. About You: - Demonstrated experience shipping LLM-powered products - Platform-building expertise with developer tools and infrastructure - Startup-environment comfort with multifaceted responsibilities - Pragmatic engineering approach - Strong technical leadership skills - Excellent communication capabilities - Technical engagement despite management role - Balanced architectural thinking - Outcome-focused methodology - Commitment to frequent deployments - Creative problem-solving skills - User-centric decision-making - Cross-team collaboration abilities Responsibilities: - Lead and develop 4-6 engineer team - Drive architectural decisions - Cross-team technical collaboration - Problem-solving champion - Stakeholder partnership - Effective communication - Code review and feedback - Experimental culture cultivation Application Process: We value diverse perspectives and have a non-standard application approach promoting inclusion. We encourage applications from candidates with varied backgrounds, requesting in-depth questionnaire responses. Educational credentials aren't mandatory, though background verification requires recent educational information. We guarantee application response within seven days and commit to equal-opportunity employment, celebrating individual differences. We welcome talented professionals across all identities, ensuring non-discriminatory hiring practices. Zapier prioritizes customer information security and adheres to data privacy regulations. We're dedicated to inclusivity and provide reasonable accommodations for applicants with disabilities. Application Window: 30 days from posting, subject to potential adjustments. Compensation Range: CA$191.5K - CA$287.3K