Constant Contact is hiring an Engineering Manager to own our Billing & Payments platform, the financial engine behind our revenue. You will lead a team building scalable systems for payment processing, subscription management, invoicing, and integrations with external platforms, while driving AI-first practices.
What You'll Do
- Own end-to-end billing infrastructure and internal applications: payment gateways, subscription lifecycle, invoicing: Java/Spring backends, React-facing surfaces, deployed on Kubernetes (OKD/EKS).
- Architect for growth with a focus on idempotency, retry semantics, loose coupling, and clean failure modes.
- Drive integrations with external platforms, including payment processors, tax engines, CRM systems, and third-party billing providers by owning the full contract from API design through production reliability.
- Actively manage technical debt; balance new features, operational health, and debt reduction.
- Own the customer and business outcome rather than just the technical delivery by understanding why features matter.
- Collaborate with Product, Finance, and Sales organizations as a partner in shaping the roadmap.
- Identify opportunities to improve the billing experience proactively by anticipating needs.
- Translate customer pain points and business goals into pragmatic engineering decisions.
- Be a fluent, hands-on user of AI tools and drive your team to adopt an Agentic SDLC across design, implementation, testing, and deployment.
- Establish spec-driven development: plans live in repos, decisions are documented as ADRs, before code is written.
- Track and report measurable velocity and quality improvements from AI practices.
- Hold a high bar for production-grade standards.
- Set and hit commitments with the reliability that earns trust from product and business partners.
- Build robust observability: distributed tracing, structured logging, metrics, and surface problems before customers do.
- Own incident response: runbooks, blameless postmortems, CAPA to eliminate repeat failures systematically.
- Ensure PCI compliance and defend against authentication threat vectors.
- Communicate trade-offs proactively; no surprises on delays, scope changes, or system risks.
- Influence adjacent teams and external partners through credibility and clear contracts.
- Represent engineering confidently in business and exec conversations to translate complexity into clarity.
- Hire for ownership mindset and AI-native fluency; coach engineers from task-completers to outcome-owners.
- Create clear career paths, hold candid performance conversations, and build a feedback culture.
What We're Looking For
- 7+ years in software engineering.
- 5+ years leading engineering teams in production environments.
- Experience with billing, payments, or fintech systems; familiarity with PCI-DSS.
- Demonstrated a product engineering mindset by shaping roadmaps and connecting engineering decisions to customer and business outcomes.
- Experience driving integrations with external platforms and third-party APIs at production scale.
- Strong Java backend experience.
- Familiarity with React and relational databases.
- Solid distributed systems fundamentals and hands-on Kubernetes/AWS experience.
- Strong observability and cross-service debugging skills; CI/CD discipline with robust test coverage.
- Hands-on AI tooling experience with demonstrable velocity or quality improvements.
- Strong stakeholder management and communication skills.
- Proven track record improving DORA metrics, MTTR, and team delivery reliability.
Technical Stack
- Java/Spring
- React
- Kubernetes (OKD/EKS)
- AWS
- Relational Databases
Benefits & Compensation
- We celebrate one another’s differences and are proud of our culture of diversity and inclusion.
- Opportunities to grow your career through stretch assignments, coaching, and professional development.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family.
Work Mode
This role follows a hybrid work model.
Constant Contact is an equal opportunity employer.
