About the Role
This role involves providing technical service and support for industrial machinery at customer locations, ensuring reliable operation through installation, maintenance, and troubleshooting activities.
Responsibilities
- Install, commission, and maintain industrial machinery at customer facilities
- Diagnose and resolve mechanical and electrical issues in equipment
- Provide technical support during equipment startup and operation
- Conduct routine maintenance and performance checks
- Ensure systems operate according to manufacturer specifications
- Collaborate with customers to understand operational challenges
- Document service activities and outcomes accurately
- Respond to emergency breakdowns and service requests promptly
- Calibrate machinery for optimal performance
- Train customer personnel on equipment operation and safety procedures
- Follow safety protocols during field service tasks
- Maintain inventory of spare parts and tools
- Report technical feedback to engineering teams
- Adhere to service level agreements and response time standards
- Work independently in diverse industrial environments
- Travel frequently to customer sites as required
- Assist in pre-sales demonstrations when needed
- Support product improvement through field observations
- Ensure compliance with quality and safety standards
- Coordinate with internal departments for parts and logistics
- Use diagnostic tools to identify equipment faults
- Perform preventive maintenance according to schedule
- Escalate complex technical issues appropriately
- Maintain professional customer relationships
- Submit service reports within defined timelines
Compensation
Not specified
Work Arrangement
On-site
Team
Field operations team
Job Location
Perundurai and surrounding industrial areas
Application Deadline
Not specified
Industry
Industrial Machinery and Equipment Manufacturing
Employment Type
Full-time
Experience Level
Entry to Mid-level
Not applicable
