Saviynt is looking for a customer-obsessed, technically strong Engineer to support and enable customers adopting our Privileged Access Management (PAM) solutions. This role sits in the Customer Support organization, where you will help customers successfully deploy, operate, and scale Saviynt PAM while ensuring an exceptional customer experience.

What You'll Do

Provide advanced technical support for customers using Saviynt PAM, troubleshooting complex issues across cloud and hybrid environments.
Diagnose, reproduce, and resolve problems related to privileged account onboarding, vaulting, session management, access workflows, integrations, and automation.
Own customer issues end-to-end, ensuring timely communication, root cause analysis, and resolution.
Proactively identify risks and recommend preventive actions to improve platform stability and customer success.
Assist customers in designing secure, scalable PAM architectures using Saviynt’s identity-centric capabilities.
Advise on best practices for privileged access onboarding, policy modeling, workflows, approval chains, and session controls.
Partner with Sales and Customer Success to ensure cohesive solutions aligned to customer security and business objectives.
Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments.
Support integrations with directories, cloud platforms, databases, applications, DevOps tools, and SIEM/SOAR platforms.
Assist customers with automation, connectors, APIs, and scripting for operational efficiency.
Provide technical support and guidance to Technical Sales and field teams during demonstrations and evaluations.
Work closely with Engineering and Product Management to reproduce issues, validate fixes, and influence roadmap enhancements.
Share customer feedback, feature gaps, and competitive insights to drive continuous product improvement.
Create and maintain technical documentation, runbooks, knowledge articles, and best-practice guides.
Contribute to internal enablement, training sessions, and mentoring.

What We're Looking For

A strong passion for solving customer problems—not just implementing software.
The ability to explain complex technical topics simply and clearly.
Comfort working with both technical and non-technical stakeholders.
A proactive, collaborative approach and comfort taking initiative.
A focus on delivering real customer value and measurable outcomes.
Comfort presenting to technical and executive audiences.
5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), and security platforms.
Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.).
Strong understanding of privileged account lifecycle management, vaulting and credential rotation, session management and monitoring, and RBAC/ABAC/policy-driven access.
Experience with cloud platforms (AWS, Azure, GCP).
Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs).
Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals.
Completion of security & privacy literacy and awareness training during onboarding and annually thereafter.
Review (initially and annually thereafter), understanding, and adherence to Information Security/Privacy Policies and Procedures.

Nice to Have

Experience with DevOps and CI/CD integrations.
Exposure to compliance frameworks (SOX, SOC2, PCI-DSS, HIPAA, ISO).
A prior customer-facing role in an enterprise SaaS or security company.

Technical Stack

Cloud: AWS, Azure, GCP
Scripting/Automation: Python, PowerShell, Bash, REST APIs
Platforms: Linux, Windows

Team & Environment

You will be part of the Customer Support organization at Saviynt, a high-growth Platform as a Service company. We offer a welcoming, positive, and resilient work environment ideal for those who enjoy working in a dynamic setting.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.