Search Atlas is looking for an Engagement Specialist (Community & Support - SaaS) to be the voice of our brand, ensuring interactions with users are helpful, human, and on-brand. You will play a key role in supporting and delighting our community across multiple platforms.

What You'll Do

Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social.
Adapt your tone to fit each platform and audience—professional, casual, educational, or empathetic.
Respond clearly and route issues quickly to Support or Product teams as needed.
Moderate comment spaces to keep them clean and positive.
Tag and log sentiment and recurring themes.
Spot repeated user confusion and suggest improvements.
Support engagement in challenges and programs.
Track advocates and key relationships.
Post content across platforms using our social media management tool.

What We're Looking For

4+ years of community or support experience, preferably in SaaS.
Experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools.
Clear, warm, and human written communication with the ability to switch tone naturally.
Tech-savvy and comfortable with AI.
Proactive, hands-on attitude, ready to take initiative in a fast-paced environment.
Calm under pressure, able to de-escalate frustrated users gracefully.
Strong pattern recognition and risk communication skills.
Highly organized and detail-focused, especially in logging and routing.
Experience posting content using a social media management tool.