Nagarro is looking for an Engagement Manager (m/f/d) to build and nurture key customer relationships. In this role, you will serve as the primary contact for assigned customers, translating their needs into actionable insights and working closely with project teams to ensure satisfaction and drive growth. Join our dynamic, non-hierarchical culture with plenty of room for innovation.
What You'll Do
- Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
- Build and maintain strong, long-term customer relationships based on trust and mutual success.
- Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
- Explore and support customer-driven ideas, helping shape them into feasible solutions.
- Collaborate with customers to identify innovation opportunities and value-added services.
- Act as a liaison between customer stakeholders and internal technical or delivery teams.
- Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
- Facilitate workshops or meetings to refine scope and align customer expectations.
- Ensure that all proposals and solutions are accurately aligned with customer business needs.
- Work closely with project and delivery teams to ensure customer satisfaction during execution.
- Monitor progress, handle escalations, and ensure timely communication with all parties.
- Track performance metrics, report progress, and identify improvement areas.
- Identify opportunities for upselling, cross-selling, or extending service scope.
- Contribute to account plans and engagement strategies to support business growth.
What We're Looking For
- Bachelor’s degree in Business, IT, Engineering, or a related field.
- 5+ years of experience in customer engagement, account management, or project management.
- Strong understanding of solution development, RFP processes, and customer success practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to translate technical or complex requirements into clear business context.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Fluent German and English language skills.
Nice to Have
- Master’s degree.
- Expertise in Siemens DISW portfolio.
- Expertise in automotive, industrial machinery, food & beverage or other industries.
Benefits & Compensation
- 30 days of paid vacation.
- Internal and external training opportunities.
- MyN – Nagarro Employee Share Program.
- Attractive company bicycle arrangements.
- Modern office space at central locations with high-tech equipment.
- Sports programs.
- Access to the corporate benefits portal.
- Free fruit and drinks.
Work Mode
This is a local-country position based in Germany, France, or Switzerland.
Nagarro is an equal opportunity employer.
