About the Role
Manages client engagements from initiation through delivery, ensuring projects meet scope, timeline, and quality expectations while fostering long-term client relationships.
Responsibilities
- Lead client projects from kickoff to closure
- Coordinate resources across departments to support project goals
- Monitor project progress against milestones and deliverables
- Maintain clear communication between clients and internal teams
- Identify and mitigate project risks proactively
- Ensure adherence to contractual agreements and service levels
- Track financial performance of engagements including budget and margins
- Facilitate regular status meetings and reporting
- Serve as primary point of contact for client stakeholders
- Align project outcomes with client business objectives
- Drive client satisfaction through consistent delivery
- Manage change requests and scope adjustments
- Support the development of project plans and timelines
- Work closely with delivery teams to ensure quality standards
- Escalate issues when necessary and propose solutions
- Maintain documentation for all engagement activities
- Promote best practices in project governance
- Collaborate with sales during transition to delivery
- Support post-implementation reviews and lessons learned
- Ensure compliance with organizational policies
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and on-site engagement
Team
Collaborative environment working with delivery, sales, and technical teams
Client Success Focus
- Drive measurable results for clients through structured delivery frameworks
- Build trust by consistently meeting and exceeding expectations
- Gather feedback to inform service enhancements
Technology Environment
- Work across cloud, infrastructure, and digital transformation projects
- Engage with platforms involving data, security, and application services
