About the Role
The position is responsible for managing a portfolio of clients, ensuring they achieve value from the platform by leveraging data insights, executing engagement strategies, and coordinating with internal teams to support client goals.
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible location options
Team
Part of a customer-facing team focused on client success and retention
Responsibilities
- Manage and nurture relationships with key clients to ensure satisfaction and retention
- Act as the primary point of contact for strategic planning and ongoing support
- Develop and implement customer success plans aligned with client objectives
- Monitor client usage and performance metrics to identify opportunities and risks
- Lead regular business reviews to communicate value and progress
- Collaborate with product and technical teams to resolve complex issues
- Drive adoption and expansion of platform capabilities
- Identify upsell opportunities and work closely with sales teams
- Provide client feedback to influence product development
- Support onboarding and transition processes for new accounts
- Create customized success strategies based on industry and use case
- Track and report on customer health and engagement levels
- Facilitate communication between clients and internal stakeholders
- Promote best practices in campaign execution and data utilization
- Stay current on platform updates and industry trends
Qualifications
- Bachelor’s degree in business, marketing, or related field
- Minimum of 4 years in customer success, account management, or consulting
- Proven experience managing B2B SaaS client relationships
- Strong understanding of digital marketing and customer engagement platforms
- Experience analyzing data to inform strategic decisions
- Excellent communication and presentation skills
- Ability to manage multiple clients and competing priorities
- Skilled in identifying business value and communicating ROI
- Proficiency with CRM and project management tools
- Experience leading client business reviews
- Knowledge of API integrations and technical workflows
- Comfortable discussing product capabilities with technical and non-technical audiences
- Track record of driving customer retention and expansion
- Problem-solving mindset with a focus on proactive solutions
- Self-directed with strong organizational abilities
Preferred Qualifications
- Experience in marketing technology or customer engagement platforms
- Familiarity with analytics and data visualization tools
- Background in scaling customer success operations
- Exposure to agile or product development environments
- Certifications in project management or customer success
Available for eligible candidates
