GrowthX AI is hiring an Engagement Manager (Account Management) to own the critical phase of turning new customers into confident, long-term partners. This customer-facing, outcome-driven role is accountable for onboarding, leading early strategy and execution, and converting successful pilots into full-time contracts.
What You'll Do
- Own customer onboarding through early delivery and conversion to long-term contracts.
- Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
- Run weekly or bi-weekly customer meetings and manage all day-to-day communication.
- Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
- Partner with editors and specialists to ensure high-quality, on-time execution.
- Remove blockers quickly and step in directly when execution needs hands-on leadership.
- Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
- Share learnings and patterns back with the team to improve playbooks and delivery at scale.
- Operate effectively in a fast-paced, high-ambiguity environment where priorities evolve and speed matters.
What We're Looking For
- 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
- Strong background in SEO, content strategy, and performance-driven marketing.
- Proven experience owning customer relationships and driving renewals or expansions.
- Experience working with growth-stage or enterprise marketing teams.
- Ability to manage multiple accounts and priorities without sacrificing quality.
- Willing to work in EST hours.
Team & Environment
You will partner with editors, specialists, and Account Directors in a collaborative, AI-forward culture.
Benefits & Compensation
- Fully Remote Work: Work from anywhere with an overlap requirement of 8am to 12pm PT.
- Work environment setup support.
- Minimal meetings and async communication for deep focus.
- Ample Time Off: Enablement for your country's holidays and encouragement to recharge.
- Professional Growth: Access to training, workshops & mentorship programs, support for external conferences & industry events.
- Collaborative Culture: Open communication & feedback-driven environment with clear, concise communication.
Work Mode
This is a global, fully remote position.
Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time.
