Responsibilities
- Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes.
- Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion.
- Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients.
- Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement.
- Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Requirements
- 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles.
- Experience managing client relationships and delivering successful project outcomes.
- 8+ years of experience within SaaS companies or similar product organizations or technology consulting firms.
- Track record in managing large-scale projects and programs.
- You're fluent in English
Nice to Have
- It would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication.
- It’s nice if you have PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects.
Work Arrangement
Remote (Worldwide)
Additional Information
- Language: Fluent in English required; second language (Spanish, French, or Portuguese) preferred.
- Travel: Up to 30% domestic and international travel for internal and customer-facing events.
- Compensation: Base pay ranges by geographic zone in the US: Zone A $131,400 - $171,550, Zone B $118,260 - $154,395, Zone C $109,062 - $142,387. May also be eligible for benefits, bonuses, commissions, and equity.
- Benefits: Health and wellbeing resources, paid volunteer days, and more.
- Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We can hire people in any country where we have a legal entity.
