Responsibilities
- Assist our client's customers and partners in resolving issues with their Emergency Call Handling and NG911 platforms.
- Create and update tickets throughout their life cycle.
- Update all relevant customer, partner, and internal stakeholders on the status of issues.
- Escalate issues to the next tier of support when required.
- Help maintain the internal Knowledge Base.
Requirements
- 1+ year of technical support experience.
- Windows Server (2012 and newer).
- Linux (CentOS).
- Networks and network troubleshooting tools.
- Analog and/or Digital Telephony, particularly SIP.
- VMware and/or Linux KVM.
- HP Server hardware.
- Schedule flexibility.
- Strong written and oral communication skills (fluent English required).
- Strong interpersonal and problem-solving skills.
- Ability to handle stressful situations and troubleshoot critical issues.
Nice to Have
- AudioCodes gateways.
- HP Server and desktop troubleshooting.
- NG911 environments.
- ServiceNow.
- Windows Desktop Applications.
Work Arrangement
Remote (Country)
Additional Information
- Fluent English required.
- Schedule flexibility required.
- Position is fully remote.
- May use Artificial Intelligence tools to assist in reviewing and processing candidate applications.
