Becton Dickinson (BD) is hiring an EMEA DS CRS Agent – BD COR

BD is hiring an EMEA DS CRS Agent to join our Technical Services team. You will be the first point of contact for technical inquiries, providing both reactive and proactive support across the EMEA region, with a primary focus on BD COR systems.

What You'll Do

• Deliver expert remote diagnostic support for BD COR systems, resolving intermediate to complex technical issues.
• Perform advanced troubleshooting, including log file analysis and database reviews.
• Collaborate with Field Service Engineers, Technical Specialists, and SMEs for escalations and on-site interventions.
• Support and monitor technical training initiatives across local and regional teams.
• Participate in product validation, pre-launch activities, and customer trials.
• Document all service activities accurately in compliance with BD quality standards.
• Contribute to proactive service initiatives and continuous improvement projects.
• Ensure compliance with all regulatory and quality requirements.
• Occasionally travel within EMEA for hands-on technical support.

What We're Looking For

• Strong Communication: Clear, concise verbal and written communication with technical and non-technical audiences.
• Analytical Problem-Solving: Ability to diagnose complex issues and implement effective solutions.
• Customer Focus: Active listening, empathy, and conflict resolution to ensure a positive customer experience.
• Technical Agility: Skilled in troubleshooting hardware, software, and networking issues.
• Adaptability & Ownership: Ability to multitask, remain calm under pressure, and take full responsibility for case resolution.
• Fluency in English and at least one of the following languages: French, German, Polish, Spanish, Italian, Swedish, Danish, or Norwegian.

Nice to Have

• Proficiency in a third European language is considered an asset.

Team & Environment

You will be part of the DS Technical Services team, working alongside colleagues driven by a culture of learning and inclusivity.

Benefits & Compensation

• Salary Range: €47,000 - €79,900 EUR annually.

Work Mode

This is an onsite position located at our facility in NLD Drachten - Kraaiheide.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.