Braze is looking for an Email Deliverability Principal II to join our customer-facing team. You will provide advanced deliverability support and strategic planning, working directly with customers to improve their email programs while collaborating with internal teams to develop strategies.

What You'll Do

Provide advanced deliverability support to customers and internal teams.
Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
Conduct in-depth investigations, reviews, and audits into email sending practices.
Assist customers with blocklists, spam traps, and issues with ISPs.
Help customers produce schedules for IP warming and monitor their warming progress.
Monitor individual customer email metrics and help improve their sending reputation.
Provide in-depth analysis of performance quality measurements to ensure continuous improvement.
Provide long term, strategic deliverability planning for high-touch, high-visibility brands.
Ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education.

What We're Looking For

Mastery in deliverability concepts.
8-10 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
Well-versed in industry best practices.
Success in the identification and remediation of deliverability issues.
Experience presenting deliverability issues in a meaningful, consumable format to customers.
Polished, articulate ambassador for the team and company.

Team & Environment

Part of the customer-facing deliverability team. You will be a close partner with Customer Success, Technical Support, Sales, and Growth Teams.

Benefits & Compensation

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience.
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Compensation: $129,000 to $143,300/year base. On Target Earnings (OTE) between $144,900 and $161,000/year (including bonus or commission). + equity: Equity grants of restricted stock (RSUs).

Work Mode

This is a hybrid position located in San Francisco.

Braze is an equal opportunity employer committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.