Glossier is looking for an Editor to ensure our customer-first philosophy lives through every detail—from our products and packaging to in-store presentation and care. You will be integral to creating exceptional experiences for customers discovering the brand and will collaborate closely with the store team to ensure a seamless customer journey. This role involves comprehensive training in all aspects of store operations, both front and back of house.
What You'll Do
- Model and coach Glossier’s customer experience principles.
- Embody core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven.
- Become an expert on the entire product portfolio, including basics, benefits, application, and care.
- Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
- Develop and nurture relationships with repeat customers, engaging them pre and post visits.
- Master all customer service expectations and become an exemplary advisor to new team members.
- Monitor customer feedback and share information with key stakeholders.
- Operate with optimism and joy, encouraging a fun environment.
- Be a safety champion, ensuring a hazard-free work environment.
- Partner with store leadership to communicate feedback on inventory logistics, packaging, and customer experience.
- Serve as a product guru and resource for product demonstrations.
- Collaborate with all members of the leadership and store team on special projects.
- Adhere to safety standards as defined by leadership and public health guidelines.
- Restock and replenish inventory using inventory management systems and store logistics.
- Focus on inventory accuracy when fulfilling customer orders.
- Receive, manage, and inspect shipment deliveries for accuracy and quality.
- Participate in visual projects like new display activations and product launches.
- Uphold all uniform and presentation guidelines.
- Become an expert in all operational procedures of the store, front and back of house.
- Observe strict confidentiality when handling sensitive information like customer data.
- Skillfully multitask to accommodate multiple customer requests without compromising service standards.
What We're Looking For
- Ability to work a flexible schedule, including evenings, weekends, and bank holidays.
- Passion for creating memorable experiences through meaningful personal interactions.
- An advocate for all members of our community, promoting inclusion and belonging.
- Demonstrated ability to show empathy and understanding while still driving action.
- Driven by operational excellence, understanding retail logistics for a seamless customer experience.
- Desire and willingness to roll up your sleeves and jump in when needed.
- A true collaborator in nature, driven by teamwork, who thrives in group settings.
- Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
- Highly adaptable with an impeccable ability to multitask.
Nice to Have
- 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality.
- Prior experience, in an advisory or sales capacity, within the beauty or skincare space.
- Prior experience with POS (point of sale) or inventory management systems.
Team & Environment
You'll be part of a dynamic store team, collaborating closely with all members and leadership to deliver an exceptional customer experience.
Work Mode
This is an onsite position.
Glossier is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
