Deephaven Mortgage is looking for an East Coast Junior Processor (JR Wholesale Account Manager) to join our Wholesale Operations team. We champion mortgage borrowers whose independent and entrepreneurial spirit often prevents traditional loan qualification. In this role, you will play a key part in ensuring the accuracy and timeliness of loan deliveries, optimizing processes, and acting as a primary liaison for our clients.
What You'll Do
- Partner with internal and external stakeholders to optimize the loan delivery process and identify automation opportunities.
- Ensure all loans are delivered timely and accurately to investors.
- Order and review applicable services and verifications.
- Develop and implement automated solutions to reduce errors and streamline processes.
- Continuously evaluate loan delivery effectiveness and suggest process improvements.
- Serve as the main point of contact for Deephaven clients to support pipeline and loan delivery needs.
- Clear past-due reports to help maintain SLA requirements.
- Assist brokers and Account Managers with appraisal ordering, including payment link distribution.
- Distribute daily reports (suspended loans, rate locks, ICD report).
- Provide coverage when teammates are out of office.
- Order transcripts, SSA 89 forms, and VOEs.
- Follow up on post-closing requests.
- Request CDAs and AVMs.
- Complete AM checklists and order ICDs.
- Update HOIs, file contacts, and conduct fraud checks.
What We're Looking For
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and a collaborative mindset
Nice to Have
- 1+ years of mortgage or financial services experience
- Familiarity with wholesale lending processes
- Proficiency in Microsoft Office Suite and Encompass systems
Technical Stack
- Microsoft Office Suite
- Encompass systems
Team & Environment
You will be a key member of the Wholesale Operations team, where we encourage thought leadership and innovation.
Benefits & Compensation
- Personalized Time Off
- Generous employer-matched 401(k) plan
- Philanthropy Committee with charitable initiatives
- Comprehensive health insurance starting on day one
- Competitive maternity and paternity leave
- Culture Committee with team-building events
- Encouraging thought leadership and innovation
- Mentorship opportunities for career development
- Exclusive discounts on travel, tech, pets, legal, and more
This organization participates in E-Verify.
