Paired is looking for an E-commerce Operations Manager/Head to oversee operational execution across two direct-to-consumer healthcare brands. You will ensure efficient inventory planning, supply chain coordination, and smooth fulfillment operations while working closely with logistics partners, suppliers in China, and a small remote support team as the business scales.
What You'll Do
- Manage day-to-day operations across two DTC brands, ensuring smooth order fulfillment and operational efficiency.
- Monitor and manage inventory levels across warehouses to prevent stockouts and ensure adequate product availability.
- Forecast reorder timelines and coordinate purchase orders with manufacturers in China.
- Work closely with third-party logistics providers (3PLs) in China and the United States to ensure orders are shipped and delivered on time.
- Track shipments, manage logistics timelines, and resolve any shipping delays or customs issues.
- Negotiate with suppliers on pricing, minimum order quantities (MOQs), and production lead times.
- Oversee customer support operations by managing two remote VAs responsible for handling customer inquiries.
- Monitor returns, refunds, and fulfillment-related issues and ensure timely resolution.
- Build and maintain operational dashboards or spreadsheets to track key metrics including stock levels, order fulfillment speed, and operational performance.
- Provide weekly reporting on operational KPIs such as fulfillment timelines, support response times, inventory levels, and cash flow requirements for inventory purchasing.
- Develop and document SOPs to improve operational efficiency and scalability as the business grows.
What We're Looking For
- 4+ years of experience in managerial or head level operations, supply chain, or logistics management.
- Experience working in e-commerce or direct-to-consumer (DTC) businesses.
- Strong experience with inventory forecasting, stock planning, and supply chain coordination.
- Experience working with 3PLs and international suppliers, particularly manufacturers in China.
- Strong analytical and numerical skills with proficiency in Google Sheets or Excel.
- Experience managing remote teams or coordinating with external partners.
- Ability to manage multiple operational workflows simultaneously in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Nice to Have
- Experience working with Shopify-based brands or online retail businesses.
- Familiarity with international logistics and cross-border shipping operations.
Technical Stack
- Google Sheets
- Excel
Team & Environment
You will work closely with logistics partners, suppliers in China, and a small remote support team.
Benefits & Compensation
- Remote work flexibility with an internationally distributed team.
- Opportunity to work closely with leadership in a fast-growing DTC brand.
- Exposure to global e-commerce operations and supply chain management.
- Compensation: $3,000 up to $4,000 (RM 11,000 – RM 16,000) per month depending on experience.
Work Mode
This is a fully remote role open to candidates based in Southeast Asia.
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