Paired is looking for an E-commerce Operations Manager/Head to oversee operational execution across two Direct-to-Consumer healthcare brands. You will ensure efficient inventory planning, supply chain coordination, and smooth fulfillment operations as the business scales, working closely with logistics partners and suppliers.
What You'll Do
- Manage day-to-day operations across two DTC brands, ensuring smooth order fulfillment and operational efficiency.
- Monitor and manage inventory levels across warehouses to prevent stockouts and ensure adequate product availability.
- Forecast reorder timelines and coordinate purchase orders with manufacturers in China.
- Work closely with third-party logistics providers (3PLs) in China and the United States to ensure orders are shipped and delivered on time.
- Track shipments, manage logistics timelines, and resolve any shipping delays or customs issues.
- Negotiate with suppliers on pricing, minimum order quantities (MOQs), and production lead times.
- Oversee customer support operations by managing two remote VAs responsible for handling customer inquiries.
- Monitor returns, refunds, and fulfillment-related issues and ensure timely resolution.
- Build and maintain operational dashboards or spreadsheets to track key metrics including stock levels, order fulfillment speed, and operational performance.
- Provide weekly reporting on operational KPIs such as fulfillment timelines, support response times, inventory levels, and cash flow requirements for inventory purchasing.
- Develop and document SOPs to improve operational efficiency and scalability as the business grows.
Team & Environment
You will join a small remote support team and work closely with external logistics partners and suppliers.
Work Mode
This is a fully remote position open to candidates located in Southeast Asia (SEA).
Paired is an equal opportunity employer.
