NeoWork is looking for an E-commerce Administrative Support Specialist to ensure smooth day-to-day operations across our online sales channels. You will be responsible for inventory management, customer support, administrative tasks, and social media management.
What You'll Do
- Process daily inventory updates from 20–30 suppliers
- Manipulate and standardize supplier spreadsheets
- Upload inventory quantities to Shopify
- Maintain accurate product listings across multiple sales channels
- Respond to customer inquiries via email and chat within 45 minutes
- Track order statuses and provide timely updates
- Escalate complex issues to the business owner
- Reconcile transactions in Xero accounting software
- Manage product uploads and maintain product catalogs
- Organize and maintain product information across platforms
- Plan, create, and schedule engaging content (images, videos, stories, reels, carousels)
- Monitor comments, messages, and mentions daily; respond promptly
- Research trends, hashtags, and competitor activity to optimize growth
What We're Looking For
- Proficient in Microsoft Excel and Google Sheets
- Strong data manipulation and spreadsheet management skills
- Experience with the Shopify platform
- Excellent written communication skills in English
- Basic understanding of e-commerce inventory management
- Intermediate computer and internet skills
- Ability to work independently with minimal supervision
Nice to Have
- Previous e-commerce or drop shipping experience
- Knowledge of inventory management software
- Experience with customer support platforms
- Familiarity with multi-channel selling (Amazon, Cogan, My Deals)
- Basic accounting software knowledge (Xero preferred)
Technical Stack
- Microsoft Excel
- Google Sheets
- Shopify
- Xero
Benefits & Compensation
- Flexible working hours
- Remote position with performance-based evaluation
- Potential for role expansion based on business growth
Work Mode
This is a fully remote position.
NeoWork is an equal opportunity employer.
