About the Role
Provide dedicated support to enterprise clients by managing inquiries, resolving issues, and ensuring high satisfaction through proactive communication and problem-solving.
Responsibilities
- Handle client requests and technical inquiries from enterprise-level customers
- Act as the main point of contact for assigned accounts across multiple regions
- Monitor client interactions to ensure service quality and consistency
- Escalate complex issues to internal teams with detailed documentation
- Collaborate with sales and product departments to improve client outcomes
- Maintain up-to-date client records and case documentation
- Identify opportunities to enhance client engagement and retention
- Deliver onboarding support for new enterprise clients
- Track performance metrics related to client satisfaction and response times
- Participate in regular team meetings and training sessions
- Stay informed about product updates and service changes
- Translate client feedback into actionable insights for internal teams
- Ensure compliance with data protection and security policies
- Manage time effectively across asynchronous and real-time communication channels
- Support crisis resolution during critical service disruptions
- Follow structured workflows for issue tracking and resolution
- Maintain professional communication in written and verbal formats
- Adapt tone and approach based on client seniority and needs
- Coordinate with technical teams to implement client-specific solutions
- Report on recurring client challenges to improve service delivery
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Global client-facing team supporting enterprise accounts
Why Join Us
- Work in a flexible remote setup based in Greece
- Be part of a diverse, international client services team
- Access ongoing training and career development resources
- Contribute to improving service standards for global clients
- Enjoy a supportive culture focused on growth and accountability
Technology Stack
- CRM systems for case and account management
- Internal knowledge base and documentation tools
- Video conferencing and collaboration platforms
- Analytics dashboards for performance tracking
- Secure communication channels compliant with GDPR
Not available
