Mercier Consultancy is looking for a Dutch Speaking Customer Service Representative to deliver exceptional support to our Dutch-speaking clients. This role includes a fully paid relocation package to Bulgaria, offering a new cultural and professional experience.
What You'll Do
- Provide outstanding customer service in Dutch through phone, email, and live chat.
- Assist customers with inquiries regarding products and services.
- Resolve customer complaints and issues while maintaining strong customer relationships.
- Accurately document customer interactions and provide feedback for service improvement.
- Collaborate with team members to enhance overall service quality.
- Stay informed about company products and industry trends.
- Participate in ongoing training sessions to improve skills and knowledge.
What We're Looking For
- Fluency in Dutch and English with strong verbal and written communication skills.
- Excellent problem-solving abilities and dedication to customer satisfaction.
- Able to handle multiple inquiries efficiently in a fast-paced environment.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work varied shifts, including evenings and weekends.
Nice to Have
- Prior experience in a customer service role.
- Basic computer proficiency and familiarity with customer service software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is an onsite position located in Bulgaria.
