Mercier Consultancy is hiring for Portuguese Speaking Customer Service roles, offering a fully paid relocation to Bulgaria. In this role, you will provide exceptional customer support to Portuguese-speaking clients through various channels, handling inquiries and complaints while contributing to service quality improvement in a vibrant new environment.

What You'll Do

Deliver high-quality customer service in Portuguese through phone, email, and live chat channels.
Assist customers with inquiries regarding products and services, providing accurate and informative responses.
Effectively handle customer complaints and issues, ensuring a positive customer experience.
Document customer interactions diligently and contribute insights for enhancing service quality.
Collaborate with teammates to improve service efficiency and address common challenges.
Stay informed about company offerings and industry trends to offer knowledgeable support.
Engage in ongoing training sessions to continuously develop your service skills.

What We're Looking For

Fluency in Portuguese and English.
Strong communication skills.
Excellent problem-solving skills.
A passion for providing exceptional customer service.
Able to manage multiple inquiries effectively in a busy environment.
Willingness to relocate to Bulgaria and embrace a new cultural experience.
Flexibility to work various shifts, including evenings and weekends, as required.