Mercier Consultancy is hiring for Spanish-speaking Customer Service roles based in Bulgaria. You'll provide exceptional support to clients through various channels, resolving inquiries and collaborating to enhance service quality. We provide a fully paid relocation package to support your move.
What You'll Do
- Provide high-quality customer service in Spanish through phone, email, and live chat.
- Assist customers with inquiries about products and services.
- Resolve customer complaints and issues to ensure a positive experience.
- Document customer interactions accurately and provide feedback for improvement.
- Collaborate with team members to enhance service quality and tackle challenges.
- Stay updated on company offerings and industry trends.
- Engage in ongoing training and development sessions.
What We're Looking For
- Fluency in Spanish and English with strong written and verbal communication skills.
- Excellent problem-solving skills with a strong commitment to customer satisfaction.
- Able to manage multiple inquiries effectively in a busy work environment.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Nice to Have
- Prior experience in customer service is advantageous.
- Basic computer skills and familiarity with customer service software.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
Work Mode
This is an onsite position located in Bulgaria.
