Patrique Mercier Recruitment is looking for a Nordic Speaking Customer Support Representative to join our client's Online Retail Department. You will be the front line for Nordic-speaking customers, providing exceptional service through email, chat, and phone to assist with online shopping inquiries and ensure a seamless customer experience.
What You'll Do
- Deliver outstanding customer support to Nordic-speaking clients through email, chat, and phone.
- Handle inquiries regarding products, orders, and site navigation.
- Resolve customer concerns promptly and effectively while providing a high level of service.
- Work with the Online Retail team to identify areas for improvement in the customer journey.
- Document and maintain accurate records of customer interactions in CRM systems.
- Participate in continuous training and development to enhance your skill set and product knowledge.
What We're Looking For
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential.
- Strong English skills.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work autonomously and manage time efficiently in a remote work setting.
- Tech-savvy, with proficiency in customer management software.
- Motivated individual with a passion for e-commerce and customer service.
Nice to Have
- Previous experience in customer service or online retail.
Technical Stack
- CRM systems
Team & Environment
You will be part of the Online Retail Department.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and 2 weeks hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This is a local-country remote role, allowing you to work from anywhere within Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
