Patrique Mercier Recruitment is hiring a Dutch Speaking Customer Service Representative for the real estate industry. You will provide exceptional service to Dutch-speaking clients, assisting them with property-related inquiries, searches, and transactions from a remote location in Greece.
What You'll Do
- Deliver outstanding customer service to Dutch-speaking clients through phone, email, and chat, addressing inquiries related to real estate listings and services.
- Assist clients with property searches, providing detailed information and answering questions about available listings.
- Support customers in the buying, selling, or rental processes, ensuring they receive comprehensive guidance.
- Handle customer complaints and feedback professionally, working diligently to find satisfactory resolutions.
- Maintain an up-to-date knowledge of real estate market trends, property regulations, and the company's offerings.
- Document all customer interactions accurately and contribute to service improvement initiatives.
- Collaborate with sales and property management teams to resolve client issues effectively.
What We're Looking For
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer service.
- Excellent communication skills with a strong customer focus.
- Strong problem-solving capabilities and an ability to work under pressure.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with exceptional organizational skills.
- A keen interest in real estate and a desire to assist clients in their property journeys.
Nice to Have
- Previous experience ideally within the real estate or property management sector.
Technical Stack
- Customer service software
- Microsoft Office applications
Team & Environment
You will collaborate with sales and property management teams to resolve client issues effectively.
Benefits & Compensation
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
Work Mode
This role is remote, based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
