Join Mercier Consultancy as a Dutch Speaking Customer Service Advisor in a remote role. You will provide top-notch support to Dutch-speaking customers, beginning with an intensive training program.
What You'll Do
- Engage with Dutch-speaking customers via phone, email, and chat to resolve inquiries and provide support.
- Deliver an outstanding customer experience by addressing questions, concerns, and requests promptly.
- Document all customer interactions accurately in our systems.
- Collaborate with team members to share insights and improve service delivery.
- Stay updated on product offerings and company policies to assist customers effectively.
What We're Looking For
- Fluency in Dutch (both written and spoken) is essential.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage your time effectively while meeting deadlines.
- Tech-savvy with a good understanding of CRM systems and various communication platforms.
- Self-motivated, adaptable, and able to thrive in a remote work environment.
Nice to Have
- Proficiency in English is an advantage.
- Previous customer service experience is a plus.
Technical Stack
- CRM systems
- Various communication platforms
Benefits & Compensation
- 3-month fully supported training in Greece with relocation package.
- Access to remote work opportunities worldwide after training.
- Inclusion in a global on-demand agent database with exclusive client contracts.
- Professional growth and career advancement within Mercier Consultancy.
- Networking and mentorship opportunities with international client service leaders.
Work Mode
This is a global, fully remote role. Following the initial training, you can work from locations worldwide.
Mercier Consultancy is an equal opportunity employer.
