speakit seeks a Dutch Customer Support Agent - Fraud & Payments to provide specialized back-office support for a world-renowned tech company. You will be responsible for Dutch-language customer service, fraud prevention activities, and payments processing.
What You'll Do
- Handle inbound calls from customers replying to callback requests.
- Perform outbound calls to clarify information with customers when applicable.
- Interact with payment partners to ensure accurate and timely processing of payments via credit card, debit card, bank transfer, loan, and leasing.
- Process customer queries concerning payments, refunds, VAT changes, amending and re-printing invoices, raising credit/debit memos, and reconciliation.
- Act as liaison and key support for Sales, Sales Support, and Finance on daily operational issues, problem escalation, and resolution.
What We're Looking For
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail.
- Proven ability to work and make decisions with minimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Experience working in a back-office environment with customer satisfaction in mind.
- Excellent written and verbal communication skills.
- C2 level proficiency in Dutch.
- B2 level proficiency in English.
- Interest in self and team KPIs.
- Extraordinary teammate, thriving in an environment where camaraderie matters.
Nice to Have
- Knowledge of SAP is an advantage.
Technical Stack
- SAP
Team & Environment
This role serves as key support for the Sales, Sales Support, and Finance teams.
Benefits & Compensation
- Private health insurance from first day.
- Personal and career development programs and mentoring.
- Possibility to participate in a growing multicultural project.
- Work in a diverse environment with people from over 75 nationalities.
- Promotion of inter-company mobility to work at any of our sites around the world.
- Equipment provided by the company.
- Relocation package for candidates willing to work from Lisbon, including accommodation and bills.
Compensation: Two options are available: Option 1: 1200€ gross/month (12 payments, 150 euros are productivity bonus) plus paid accommodation and expenses (water, electricity, Internet, cleaning services). Option 2: 1459 € gross/month (12 payments per month, 150 euros are productivity bonus) without accommodation and expenses.
Work Mode
This role operates on a local-country basis, located in Portugal mainland.
