Mercier Consultancy is seeking a Dutch After Sales Consultant to provide exceptional support to Dutch-speaking clients following their purchase, ensuring satisfaction and a smooth post-purchase experience. This role is performed remotely from Greece.
What You'll Do
- Provide exceptional support to Dutch-speaking clients following their purchase, addressing inquiries and concerns promptly and professionally.
- Assist customers with product-related issues, ensuring timely resolutions and enhancing their overall experience.
- Maintain detailed records of customer interactions and follow up to ensure complete satisfaction.
- Collaborate with other departments, such as sales and technical support, to resolve complex client issues effectively.
- Gather customer feedback and insights to help improve services and products.
- Engage in continuous learning to stay updated on product offerings and industry trends.
What We're Looking For
- Fluency in Dutch (both written and spoken).
- Ability to work independently and manage time in a remote work environment.
- Proficiency in using CRM systems and common office software.
Nice to Have
- Knowledge of English is beneficial.
- Experience in customer service, after sales support, or a similar role.
- Strong problem-solving skills and a customer-oriented approach.
- Excellent communication and interpersonal skills to effectively engage with clients remotely.
Benefits & Compensation
- Competitive Monthly Salary.
- Fully Paid Relocation Package.
- Fully Paid Training.
- Health Insurance.
- 2 Extra Salaries Per Year.
Work Mode
This is a remote position based in Greece.
