CSG is seeking a Documentation Writer Lead to join our team. In this role, you will lead and mentor a small team of technical writers while collaborating with remote, international development teams and product management to plan and develop engaging content for CSG’s products.
What You'll Do
- Lead and mentor a small team of technical writers.
- Mentor and cross-train new and junior team members.
- Design, develop, and maintain customer documentation for software systems.
- Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.
- Evolve documentation strategy to suit changing business needs.
- Implement AI tooling and practices to transform documentation processes.
- Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing.
- Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships.
- Conform to documentation standards and practices set by the documentation team.
- Manage the Business Unit customer documentation portal.
- Prepare pre-sales documentation and assist with marketing material.
- Review customer documentation for peer writers.
- Contribute to process improvements.
- Create storyboards and scripts for videos and training.
What We're Looking For
- Relevant degree in a scientific or technical field.
- At least 5 years’ experience in a technical writing role.
- Experience leading projects and writers in a documentation team.
- Software industry background required.
- Experience working both individually and as part of a team in an Agile environment.
- Excellent written and verbal communication skills.
- Attention to detail with editing and proofreading.
- Knowledge of the effective use of graphics in documentation.
- Ability to work simultaneously across several product teams.
- Ability to thrive in a remote work environment.
- Keen to maintain internal and external customer satisfaction.
- Initiative to drive documentation projects with engineering/development teams.
- Experience writing API documentation (OpenAPI, REST, JSON, SOAP), User Guides, Configuration Guides, Online Help, user journeys, and release notes.
Nice to Have
- Telecoms-specific background highly desired.
- Experience with prompt engineering (proficiency with MCP protocol desirable) in an AI assisted environment a definite plus.
Technical Stack
- Markdown, AsciiDoc, or other markup languages.
- Madcap Flare.
- GIT.
Team & Environment
You will lead a small team of technical writers, working closely with development teams, product management, and the broader documentation team.
Benefits & Compensation
- Sulamerica Health.
- Sulamerica Dental.
- Vidalink.
- Food/Meal Voucher.
- Child Care Assistance.
- Day off: on birthday.
- Gympass.
- Language assistance.
- Digital course platform.
- Volunteer time off: 2 days a year.
Work Mode
This is a fully remote position open to candidates based in Brazil.
CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
