Watershed is looking for a Documentation Lead to own all product documentation for our climate platform. You will be the primary technical writer responsible for our customer-facing knowledge base, content development, and internal documentation processes. You'll work closely with Content Design & Customer Education teams and subject matter experts across the company.
What You'll Do
- Create new technical product documentation articles for upcoming product and feature launches.
- Manage the development and maintenance processes for Watershed’s 200+ article knowledge base.
- Become an expert in upcoming product releases to generate net new documentation and customer guidance.
- Update existing product user guides for accuracy and quality, auditing relevant surfaces and improving documentation.
- Add FAQs or supporting evidence in partnership with the Support team.
- Contribute to content strategy and standards with Customer Education and Content Design.
- Write, edit, and publish directly in our content management system.
What We're Looking For
- 5+ years of experience with technical documentation writing for software products.
- Proven ability to explain complex technical concepts clearly and concisely for a non-technical audience.
- Strong writer, copyeditor, and reviewer that communicates and collaborates well with various cross-functional stakeholders.
- Experience with contributing to and executing on content strategy, content design standards, information architecture, and organizational structure for large libraries of content.
- Comfortable editing and publishing directly in a content management system.
- Experience owning and improving the overall processes and tools needed for product documentation.
- Must be willing to work from an office 4 days per week (except for remote roles).
Team & Environment
You will work closely with Content Design & Customer Education, Product, and Customer teams at a mission-oriented startup. We are looking for team members who love product-building, want to work hard, and will collaborate in shaping the culture of our growing team.
Work Mode
This is a hybrid role. You can be based in San Francisco, New York, London, Mexico City, Sydney, Paris, or Berlin. The role requires working from an office 4 days per week for locations where we have one.
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements.
