Privia Health is hiring a Docebo Learning Systems Admin for a 6-month, full-time engagement. As the first point of contact for learners, you will use your technical skills to resolve questions, troubleshoot issues, and ensure a smooth user experience with our learning systems. You will work with the Sr. Learning Systems Administrator and wider team on complex cases, integrations, and system optimization.
What You'll Do
- Act as the initial contact for learner inquiries, using problem-solving skills to provide timely resolutions or redirecting complex issues.
- Assist in managing the LMS issue tracking process within Salesforce, ensuring learner concerns are documented and resolved efficiently.
- Work closely with the Learning & Education team, other Privia teams, Care Centers, and stakeholders to troubleshoot user issues.
- Build, maintain, and distribute reports on key metrics like course completions and enrollment.
- Support the upload of eLearning materials, manage file versioning, and enter course metadata.
- Serve as an administrator and maintainer of shared drives and project management platforms such as Monday.com.
- Apply online meeting tools to set up lunch and learns and other virtual training initiatives.
- Assist with user synchronization and manual data entry to ensure data integrity and a seamless login experience.
- Help maintain training calendars, project boards, and shared drives to ensure training logistics run smoothly.
- Organize, attend, and actively participate in stakeholder meetings.
- Serve as a point of contact between Privia and the LMS vendor, ensuring escalated vendor issues are resolved.
- Serve as the primary backup to the Sr. Learning Management System Administrator.
What We're Looking For
- Bachelor's Degree in Educational Technology/Instructional Design, Communications, Curriculum Development.
- 1+ years working knowledge of Learning Management Systems and integration technology.
- Demonstrated ability to use sound governance principles.
- 1+ years experience with content management, such as Content Versioning, Content Reusability, Central Repositories, and File Uploading.
- Familiarity with education delivery processes and formats (e.g., SCORM, video-based learning, ILT).
- Strong analytical, problem-solving, and decision-making capabilities.
- Ability to work effectively with many levels of personnel.
- Exceptional interpersonal, verbal, and written communication skills.
- Excellent organization skills.
- Versatile and able to work creatively as part of a team.
- Ability to create technical documentation to train non-technical users.
- Ability to take complex data and turn it into actionable areas of opportunity.
- Comfortable embracing existing technologies and being willing to learn new technologies when necessary.
Nice to Have
- Docebo LMS experience.
- Salesforce experience.
- Experience with Google Suite (Google Meet, Gmail, Google Drive).
Technical Stack
- Learning Management Systems (Docebo preferred)
- Salesforce
- Google Suite (Google Meet, Gmail, Google Drive)
- Monday.com
- Online meeting tools
- SCORM
Team & Environment
You will work closely with Learning and Enablement teammates, internal and external Subject Matter Experts (SMEs), other Privia teams, and Care Centers, reporting to the Director, Learning & Development.
Benefits & Compensation
- Medical, dental, vision, life, and pet insurance
- 401K
- Paid time off
- Wellness programs
- Expense reimbursement for remote work internet costs
- Compensation: $40-$45/hr
Work Mode
This is a fully remote position.
Privia Health is committed to creating a work environment that allows you to bring your whole self to work. We encourage all qualified applicants regardless of age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
