MAVI is looking for a Divisional Operations Manager - Collections to coordinate and administer personnel to decrease the overdue balance of the assigned portfolio. You will be part of a major retail company handling electronics, appliances, kitchenware, furniture, bicycles, toys, and automotive products in Mexico.
What You'll Do
- Assign portfolio segments and analyze portfolio performance.
- Develop operational collection strategies and action plans.
- Conduct field visits for oversight and provide administrative reviews of staff.
- Supervise assigned personnel and manage payroll reviews.
- Track accounts with the highest overdue balances.
- Prepare recruitment quotas and send key performance indicators (KPIs).
What We're Looking For
- Bachelor's degree in Business Administration or Law.
- 3+ years of experience in a similar role.
- Availability to travel and access to a sedan vehicle.
- Proficiency in Excel and computer equipment.
- Strong skills in personnel management, data analysis, and numerical/percentage work.
- Critical thinking, fraud prevention, and leadership within work teams.
- Ability to make sound decisions, identify and attract talent, and negotiate effectively.
- Results-oriented with a focus on continuous improvement and change management.
- Experience managing customer databases and handling complaints and claims.
- Effective communication, collaborative and team-oriented work style.
Benefits & Compensation
- Salary: $33,209.04.
MAVI is an equal opportunity employer.
