Unknown Company is hiring a District Director of Operations (West)

Destination Pet is hiring a District Director of Operations (West) to oversee our network of Pet and Vet Care centers across the Western Region. This remote position requires residence in Colorado and involves 50%-75% travel. You will be responsible for ensuring operational excellence, financial performance, and team development across multiple locations.

What You'll Do

• Live and model the mission, vision, culture, and policies of Destination Pet.
• Ensure all centers provide top quality care and exceptional customer service.
• Conduct a minimum of monthly center/practice visits.
• Monitor day-to-day operations and strategic initiatives that drive revenue.
• Partner with Center Leadership and District Veterinary Directors on staff/doctor scheduling.
• Partner with Recruiting and District Veterinary Directors on doctor hiring, retention, support, and compensation.
• Analyze and utilize financial reports and KPIs to celebrate achievements and identify growth opportunities.
• Analyze and deliver results of operational processes impacting practice success.
• Ensure completion of district quarterly inventory.
• Reinforce all Destination Pet’s training, safety, and service programs.
• Ensure center compliance with federal and local labor laws (DEA, EEOC, ADA, OSHA, etc.).
• Conduct weekly calls with district leadership to discuss performance and strategic initiatives.
• Implement a one-on-one cadence for individual growth plans and management development.
• Partner with management to identify and execute additional revenue driving initiatives.
• Inspect buildings and properties and recommend/report facility repairs and improvements.
• Monitor and assist with all safety, emergency, and crisis situations.
• Resolve all customer and staff complaints not resolved at a center level.
• Interact with customers, guests, visitors, and team members professionally and courteously.
• Assume operational oversight, maintaining impeccable facility standards, cleanliness, and efficiency.
• Cultivate a pervasive culture of safety among team members.
• Embrace and execute any additional responsibilities as needed.

What We're Looking For

• Must be a pet fanatic.
• 3+ years of multi-unit management experience in a pet, vet, retail or hospitality environment.
• Demonstrated flexibility in scheduling, including availability during evenings and weekends for emergency on-call support.
• Exceptional leadership and organizational acumen.
• Proficiency in verbal and written communication skills.
• A passionate affinity for animals, with impeccable attention to detail.
• Proficiency in computer applications and familiarity with Excel and Power BI.
• Proficiency in task prioritization and delegation.
• Outstanding interpersonal and customer service skills.
• Experience in problem-solving, sound judgment, maintaining confidentiality, and interacting professionally.
• Must have a clean driving record.
• Required travel 50%-75%, including overnight.
• Must frequently lift 40 pounds.
• Must be able to handle frequent sitting, standing and walking.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Nice to Have

• Bachelor’s Degree.

Technical Stack

• Excel
• Power BI

Team & Environment

Reports to Area Vice President.

Benefits & Compensation

• Health, vision, dental, long & short-term disability, and Life insurance.
• A Startup mentality company with stable funding.
• Set paths to leadership opportunities.
• A healthy work-life balance with flexible & set schedule opportunities.
• 401k match.
• Pet Care discounts.
• Generous PTO.
• Opportunity to grow your career with a network of like-minded professionals.
• Employer sponsored pet insurance.
• Compensation: $80,000 - $95,000.

Work Mode

This is a remote position that requires residence in Colorado, USA. It involves 50%-75% travel.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.