Abnormal AI seeks a Director of Technical Account Management to lead and scale a high-performing team responsible for the technical success of our highest-value customers. In this role, you will define the strategic direction and operational excellence of the TAM organization to ensure exceptional product adoption and long-term retention.

What You'll Do

Define and execute the vision and operating model for the TAM function, aligning with cross-functional stakeholders across Customer Success, Product, Engineering, and Support.
Hire, coach, and grow a team of high-performing TAMs. Set clear expectations, support career growth, and foster accountability against customer success and adoption KPIs.
Serve as an executive escalation point and ensure the consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value.
Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks that drive consistency and measurable impact across the TAM organization.
Partner closely with Customer Success Managers, Product, Engineering, and Support to deliver seamless customer experiences and proactively influence the product roadmap with customer insights.
Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion.
Travel (~30%) for onsite customer engagements and team development.

What We're Looking For

5+ years of experience managing technical customer-facing teams (TAM, SE, Support, or related enterprise SaaS roles).
5+ years of experience as an Enterprise Technical Account Manager or in a similar post-sales technical leadership capacity.
5+ years of experience in cybersecurity, ideally at a leading security company or enterprise-level SaaS provider.
Demonstrated success in building and scaling high-performing Technical Account Management teams and programs.
Proven ability to troubleshoot complex technical issues and collaborate across Product, Engineering, and Support to resolve challenges.
Action-oriented mindset with the ability to synthesize inputs across functions and translate them into scalable solutions and clear customer narratives.
Proven success building and maintaining trusted executive relationships (CISO, CIO, and senior IT/security leaders).
Demonstrated ability to drive product adoption and value realization, including introducing new features, best practices, and measurable outcomes.
Deep understanding of security and networking technologies.
Exceptional communication and executive presence — strong written, spoken, and presentation skills across all organizational levels.

Nice to Have

Direct experience working with email security products or platforms.
Experience supporting global enterprise customers.
Fluency in additional languages beyond English.

Team & Environment

You will lead the TAM organization, driving its strategy, operations, and people development.

Benefits & Compensation

Compensation range: $212,500—$250,000 USD + equity in the form of restricted stock units (RSUs).

Work Mode

This is a remote position open to candidates based anywhere in the USA.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.