Mastercard is hiring a Director, Site Reliability Engineering to lead the Payments Network SRE team. In this role, you will set the vision and strategy for a group of infrastructure engineers dedicated to ensuring the reliability, performance, and high availability of our core payment systems. You will drive operational excellence across Mastercard's mission-critical applications, supporting a digital economy that empowers people in over 200 countries.
What You'll Do
- Lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission-critical Payment Networks applications.
- Provide strong technical leadership by driving high-level architectural discussions and shaping scalable, secure, and highly available infrastructure solutions.
- Mentor, develop, and support engineers, overseeing performance management and career development.
- Establish, track, and report on key team OKRs and KPIs that support business objectives and operational maturity.
- Foster a culture of innovation, collaboration, and continuous improvement across teams.
- Drive governance, enterprise standards, compliance, and operational excellence to increase platform scalability, uptime, and resiliency.
- Advance observability and telemetry capabilities for proactive monitoring, intelligent alerting, and automated remediation.
- Champion reliability engineering best practices including chaos engineering, capacity planning, and incident management.
- Partner closely with Product, Architecture, Security, and Development teams to ensure infrastructure design supports business needs.
- Own and optimize incident response frameworks, post-incident reviews, and reliability KPIs to reduce incident frequency and MTTR.
- Oversee budget planning, resource allocation, and vendor/technology evaluations.
What We're Looking For
- 5–10 years’ experience as a technology leader in Site Reliability Engineering, Infrastructure Operations, or delivering large-scale infrastructure solutions.
- Strong people and performance management skills with ability to coach, mentor, and motivate high-performing technical teams.
- Proven experience driving a culture of accountability, continuous improvement, and operational excellence.
- Deep knowledge of core infrastructure technologies including database, compute, storage, networking, cloud platforms, virtualization, and containerization.
- Strong understanding of infrastructure architecture principles, lifecycle management, governance and operational readiness.
- Ability to lead teams through complex technical problems with proven track record in root cause analysis across multi-disciplinary groups.
- Strong working knowledge of ITIL best practices including Change, Incident, Problem, and Service Management.
- Demonstrated experience improving operational processes, reducing incident noise, and enhancing system reliability.
- Skilled in driving data-driven operational decisions using SLIs/SLOs, KPIs, and service health metrics.
- Knowledge of SRE principles including automation, observability, monitoring, capacity management, and resilience engineering.
- Experience implementing infrastructure-as-code, automation frameworks, and continuous improvement initiatives.
- Excellent communication skills with ability to translate complex technical issues for senior leaders and non-technical stakeholders.
- Strong collaboration mindset with history of partnering effectively across Product, Engineering, Architecture, and Security teams.
- Demonstrated success leading teams through large-scale change initiatives, platform migrations, cloud adoption, or major service transformations.
Team & Environment
You will lead the Payments Network SRE team, a group of SRE infrastructure engineers focused on the reliability and performance of Mastercard's core payment systems infrastructure.
Work Mode
This position is onsite.
Mastercard is an equal opportunity employer committed to building an inclusive, digital economy that benefits everyone, everywhere.
