Mastercard is looking for a Director, Site Reliability Engineering to lead the vision, strategy, and execution of the Infrastructure SRE organization supporting our mission-critical Payment Networks applications. In this role, you will manage a team of highly skilled SRE infrastructure engineers dedicated to maintaining the reliability and performance of our core systems.
What You'll Do
- Lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission-critical Payment Networks applications, ensuring alignment with business and platform roadmaps.
- Provide strong technical leadership by driving high-level architectural discussions, influencing cross-functional teams, and shaping scalable, secure, and highly available infrastructure solutions.
- Mentor, develop, and support engineers across skill levels, overseeing team meetings, performance management, and long-term career development plans.
- Establish, track, and report on key team OKRs and KPIs that support broader business objectives, infrastructure health, and operational maturity.
- Foster a culture of innovation, collaboration, and continuous improvement across engineering and operational teams.
- Drive governance, enterprise standards, compliance, and operational excellence to increase platform scalability, uptime, availability, and resiliency.
- Advance observability and telemetry capabilities to enable proactive monitoring, intelligent alerting, automated remediation, and improved root cause analysis.
- Champion reliability engineering best practices—including chaos engineering, capacity planning, and incident management—to reduce operational risk and service disruption.
- Partner closely with Product, Architecture, Security, and Development teams to ensure infrastructure design and operational frameworks support current and future business needs.
- Own and optimize incident response frameworks, post-incident reviews, and reliability KPIs to continuously reduce incident frequency, impact, and mean time to recovery.
- Oversee budget planning, resource allocation, and vendor evaluations to ensure cost-effective and scalable infrastructure investments.
What We're Looking For
- 5–10 years of experience as a technology leader in Site Reliability Engineering, Infrastructure Operations, or delivering large-scale infrastructure solutions.
- Strong people and performance management skills, with a demonstrated ability to coach, mentor, and motivate high-performing technical teams.
- Proven experience driving a culture of accountability, continuous improvement, and operational excellence.
- Deep knowledge of core infrastructure technologies, including database, compute, storage, networking, cloud platforms, virtualization, and containerization.
- Strong understanding of infrastructure architecture principles, including lifecycle management, governance, and operational readiness.
- Ability to lead teams through complex technical problems, with a proven track record in root cause analysis across multi-disciplinary engineering groups.
- Strong working knowledge of ITIL best practices, including Change, Incident, Problem, and Service Management.
- Demonstrated experience improving operational processes, reducing incident noise, and enhancing system reliability and availability.
- Skilled in driving data-driven operational decisions, using SLIs/SLOs, KPIs, and service health metrics.
- Knowledge of SRE principles, including automation, observability, monitoring, capacity management, and resilience engineering.
- Experience implementing infrastructure-as-code, automation frameworks, and initiatives that reduce toil and enhance stability.
- Excellent communication skills with the ability to translate complex technical issues into clear, actionable information for senior leaders and non-technical stakeholders.
- Strong collaboration mindset with a history of partnering effectively across Product, Engineering, Architecture, and Security teams.
- Demonstrated success leading teams through large-scale change initiatives, platform migrations, cloud adoption, or major service transformations.
Team & Environment
You will lead the Payments Network SRE team, a group dedicated to the reliability of our most critical transaction systems. Mastercard's culture is built on inclusion, innovation, and collaboration.
