Samsung Electronics America, Inc. is looking for a Director, Retail Channel Operations (Digital Appliances). This role leads a team responsible for planning, implementing, and managing Samsung's portfolio presence across US retail to achieve sellout goals through brand advocacy and maximizing retailer partnerships.
What You'll Do
- Lead the day-to-day leadership and management of the LOB Channel Operations team, including fulfillment, budget, reporting, and schedule review.
- Partner with Digital Appliances business stakeholders across sales, marketing, and retail operations to execute business plans within channel partners’ retail stores.
- Support all product launches, promotional activities, and key drive times.
- Lead Samsung placement planning to optimize sales for each LOB product category across retail locations.
- Uphold Samsung brand standards and prepare retail merchandising and display plans based on category priorities and consumer insights.
- Oversee digital content implementation on devices and digital in-store signage.
- Outline the channel training strategy and work with cross-functional partners to develop and execute retail training initiatives.
- Partner with 3rd Party Labor agencies and field leaders to leverage campaigns and insights for merchandising implementation.
- Synthesize insights from qualitative and quantitative data, compare against KPIs, and identify optimization opportunities.
- Evangelize the Samsung LOB vision and mission.
- Lead a visible and high-performing Digital Appliances Channel Operations team.
What We're Looking For
- Bachelor's Degree.
- 12+ years of retail leadership experience, preferably in Consumer Electronics or other fast-moving categories.
- Strong leader with strategic business management skills, able to shift between tactical and strategic perspectives.
- Results-oriented, inquisitive, comfortable with ambiguity, and possessing versatile communication styles.
- Ability to manage and develop teams and work cooperatively with internal business partners locally and globally.
- Ability to influence, lead, motivate, and direct cross-functional resources to establish project schedules and execute within timelines.
- Ability to travel approximately 25% of the time.
Nice to Have
- Experience in customer experience design, development, visibility, and knowledge of retail tech.
- Constantly curious, using research, insights, and data analytics to understand customer needs.
- A passionate customer advocate.
- Demonstrated experience in executive presentations, storytelling, and sound bites.
- Self-starter with a high level of energy and motivation, able to work independently and manage multiple projects.
- Strong leadership presence, enabling success for others through good partnerships and trusted relationships.
- A mindset that challenges the status quo, never settles, and innovates to find a better way.
- Humble, proud, and creates environments where team members enjoy accountability and fulfillment.
Team & Environment
This role reports to the Executive Director, Retail Channel Operations.
Work Mode
This is an onsite position based in Ridgefield Park, N.J.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
