Wavelo is hiring a Director, Partner Management to build, onboard, and enable a global ecosystem of System Integrator (SI) partners. Your mission is to ensure partners are delivery-ready and consistently successful in implementing our SaaS telecom products, driving customer adoption and retention.
What You'll Do
- Define and execute the System Integrator partner strategy aligned with company growth objectives.
- Identify, recruit, and onboard SI partners with strong telecom domain expertise.
- Segment partners by capability, region, and strategic importance.
- Design and own a structured onboarding program to ensure partners are delivery-ready.
- Develop and maintain partner enablement materials, playbooks, and implementation frameworks.
- Establish certification programs for consultants, architects, and project managers.
- Serve as the primary point of contact for partners during active customer implementations.
- Define delivery governance models, quality standards, and KPIs for partner-led projects.
- Partner with Professional Services to ensure consistent delivery standards across teams.
- Work closely with Product and Engineering to relay partner feedback and influence roadmap priorities.
- Partner with Sales on deal qualification, partner selection, and delivery planning.
- Collaborate with Customer Success to ensure smooth post-implementation handoffs.
- Track partner performance, certification status, utilization, and customer outcomes.
- Continuously refine onboarding, enablement, and delivery processes to improve partner effectiveness.
What We're Looking For
- 8–12+ years of experience in Partner Management, Professional Services, or Consulting within a SaaS or telecom software environment.
- Proven experience onboarding and enabling System Integrators.
- Strong understanding of SaaS telecom platforms (e.g., OSS/BSS, billing, provisioning, CPaaS).
- Experience supporting partner-led implementations in complex enterprise or carrier environments.
- Strong program management and stakeholder coordination skills.
- Ability to operate as a trusted advisor to partners and internal teams.
Nice to Have
- Experience working in a SaaS telecom or adjacent industry.
- Background in Professional Services, systems integration, or solution delivery.
- Experience building certification or enablement programs from scratch.
- Familiarity with global partner ecosystems and multi-region delivery models.
Team & Environment
You will serve as the primary bridge between partners and internal teams including Product, Professional Services, Sales, and Customer Success.
Benefits & Compensation
- Salary range of $173,500 - $192,800 USD for US residents or $184,600 - $205,100 CAD for Canadian residents.
Work Mode
This role is fully remote.
Wavelo is committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
