United Franchise Group (UFG, Inc.) is seeking a Director, OM Capabilities to shape the future of Deckers Brands’ global order management ecosystem. In this pivotal leadership role, you will champion a multi-year transformation program across eCommerce, Retail, Wholesale, and Distributor channels.
What You'll Do
- Lead the Future OM Capabilities program, driving a global transformation roadmap that elevates our business and customer experience.
- Define, prioritize, and deliver business capabilities in partnership with stakeholders across regions and functions.
- Develop outcome-based business cases and use cases that guide solution delivery and maximize value.
- Facilitate Quarterly Business Reviews and intake forums to align priorities, communicate progress, and engage senior leadership.
- Inspire and direct a team of project managers, business analysts, and program managers to deliver on commitments and exceed expectations.
- Measure and report on value realization, ensuring benefits are achieved, sustained, and celebrated.
- Collaborate with Data, Architecture, and Engineering teams to translate business needs into innovative technical solutions.
- Manage program delivery, scope, and risks while maintaining alignment to strategic objectives and company values.
- Establish and track KPIs and OKRs to drive accountability, transparency, and continuous improvement.
- Present complex strategies and progress updates in clear, compelling, and data-driven formats that inspire action.
- Strengthen our operating model by championing best practices and demonstrating leadership through example.
What We're Looking For
- Bachelor’s or Master’s degree in Business, Engineering, Computer Science, or related field, or equivalent experience.
- 10+ years of experience in Order Management, wholesale, or DTC functions within branded manufacturing of consumer goods.
- 7+ years of experience leading program/project/product delivery with direct people management.
- Deep expertise in business capability modeling, business architecture, and global order management processes.
- Proficient in Distributed Order Management (DOM), B2B, B2C, CRM, Pricing, and Promotions.
- Data-driven decision-maker with a relentless focus on value and measurable outcomes.
- Exceptional communicator and executive presenter, able to simplify complexity and inspire diverse audiences.
- Proven ability to motivate, coach, and manage teams to achieve ambitious goals.
- Adept at defining KPIs, leveraging OKRs, and driving business outcomes.
- Collaborative, relationship-focused, and resilient—thriving in ambiguity and driving results.
- Strategic, outcome-oriented, and passionate about continuous improvement and innovation.
Team & Environment
You will lead a team of project managers, business analysts, and program managers, reporting to the Sr. Director, Product.
Benefits & Compensation
- Competitive Pay and Bonuses
- Financial Planning and wellbeing programs
- Time away from work plans
- Extras, discounts and perks
- Growth and Development opportunities
- Health and Wellness programs
Compensation range: $185,000 - $195,000.
Work Mode
This is a remote position open to candidates residing in Arizona, California, Colorado, Connecticut, Massachusetts, Minnesota, New Jersey, New York, Oregon, Texas, and Wisconsin.
We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.
