New Era Technology is hiring a Director of Revenue Operations to serve as the strategic and operational partner for an assigned Sales Division VP. This leadership role is responsible for driving alignment, efficiency, and growth across the division’s entire go-to-market motion, ensuring a seamless customer journey from first touch through renewal.

What You'll Do

Define and execute the vision for a fully integrated, data-informed revenue operations function aligned with company growth objectives.
Partner closely with the Sales Division VP, Marketing, Customer Experience, IT, and Delivery to enhance go-to-market performance and cross-functional alignment.
Establish and manage division-specific KPIs, dashboards, and reporting frameworks to drive accountability and transparency.
Partner on the rhythm-of-business for the division, including pipeline reviews, forecast accuracy, and quarterly business reviews.
Own pipeline configuration in HubSpot: stages, fields, validations, automations, sequences, playbooks, and permissions.
Maintain data quality through deduplication, normalization, required fields, and stewardship workflows.
Codify stage exit criteria and MEDDIC checkpoints.
Proactively identify and resolve friction points in revenue processes to improve customer satisfaction and retention.
Architect, document, and continuously improve go-to-market processes to enhance forecasting accuracy and pipeline velocity.
Collaborate with division leaders to assess current revenue technology usage, identify gaps, and recommend improvements.
Partner with IT and data teams to ensure system integrations deliver a single source of truth for all revenue data.
Champion a culture of continuous improvement and operational excellence across the division.

What We're Looking For

10+ years of experience in Revenue Operations, Sales Operations, or related functions with leadership responsibilities.
Proven track record of driving process improvements, revenue growth, and operational efficiencies in a sales environment.
Expertise in pipeline management, forecasting methodologies, and revenue predictability modeling.
Ability to interpret complex data and present actionable insights clearly to both executive and non-technical audiences.
Excellent analytical and problem-solving skills, with advanced Excel and BI tool proficiency.
Deep experience with CRMs (ConnectWise, HubSpot) and sales tech stack including forecasting, quoting, and automation tools.
Strong interpersonal and communication skills with the ability to influence at all levels.
Strategic thinking with the ability to translate corporate goals into actionable operational plans.
Strong change management skills to lead cross-functional adoption of new processes and tools.
Highly organized with the ability to manage multiple projects and priorities in a fast-paced environment.
Comfort navigating ambiguity and making data-informed decisions under tight timelines.
Clear, concise communicator; proven cross-functional influence with Sales, Finance, Legal, and IT.
Ability to travel to meet with clients or attend industry events.

Nice to Have

Bachelor’s degree in Business, Finance, Marketing, or a related field.
Prior leadership of deal desk, quote to cash, and forecasting strongly preferred.
Proven success in partnering with business unit or division leaders to drive predictable growth.
Depth in CRM administration and revenue technology ecosystems, with the ability to assess and recommend platform enhancements.

Technical Stack

HubSpot CRM
LinkedIn Sales Navigator
ZoomInfo
Everstage
ConnectWise

Team & Environment

Partners with assigned Sales Division VP and works closely with Marketing, Customer Experience, Delivery, IT, and the Global Revenue Operations team. Reports to the Sales Division VP.