Channel Factory is seeking a Director of QA - Product to lead our quality assurance team and uphold the highest standards for our product suite. In this role, you will define QA strategy and work cross-functionally to drive quality and performance across our products, including the View IQ platform.
What You'll Do
- Develop and implement QA strategies, policies, and procedures to ensure high-quality product delivery.
- Lead, mentor, train, and grow a team of QA engineers, fostering a culture of quality and continuous improvement.
- Collaborate with Product and Engineering teams to define QA requirements and plans for new features.
- Oversee both manual and automated testing processes to ensure comprehensive coverage and timely defect detection.
- Establish and monitor quality metrics to track progress and report on product quality status.
- Continuously evaluate and enhance QA processes, tools, and methodologies.
- Act as the main point of contact for quality-related issues, providing regular updates to stakeholders.
- Ensure compliance with industry standards and best practices.
What We're Looking For
- At least 10+ years of QA Engineering experience.
- At least 3+ years of management experience.
- A minimum of 8 years of backend ticketing experience.
- Expertise in the engineering and testing life cycle.
- Hands-on experience with both manual and automated testing.
- Hands-on experience with API testing, testing Chrome dev tools, and UI testing.
- Ability to work in diverse teams with both present and off-site peers.
- Expertise in Atlassian Jira / Confluence.
- Experience with Cypress.
- Expertise utilizing Excel and Google Sheets, quickly source and build complex testing CSVs.
- Possess a keen eye for detail.
- Exceptional multitasking and time management skills.
- Stellar interpersonal, communication, and collaboration skills.
- Self-starter with high energy who thrives in a fast-paced environment.
Nice to Have
- Knowledge of digital media.
- Ability to proactively express creative ideas.
- Passion for learning new software, techniques, and skills.
Technical Stack
- Atlassian Jira
- Confluence
- Cypress
- Excel
- Google Sheets
Team & Environment
You will lead and manage a team of QA Engineers.
Benefits & Compensation
- Competitive salary.
- Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance).
- Cell phone and Wi-Fi reimbursement.
- Bill Spend Stipend.
- Gym Stipend.
- Work-life flexibility.
Work Mode
This role is based locally within the United States.
Channel Factory is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
