1-800-Flowers.com is hiring a Director of Operations to serve as the senior site leader for our Obetz and Groveport facilities in Ohio. In this role, you will have full P&L accountability, driving operational excellence in a high-volume, seasonal environment to ensure an exceptional customer experience and on-time delivery.
What You'll Do
- Serve as senior site leader for both Obetz and Groveport facilities with full P&L accountability for operational performance.
- Lead all fulfillment, distribution, assembly, inventory control, and support functions to ensure on-time, accurate, and cost-effective order processing.
- Develop and execute site-level strategies aligned with enterprise operational goals and peak-season readiness.
- Drive operational KPIs including safety, quality, productivity, service level, throughput, and cost control.
- Build, lead, and develop a high-performing operations leadership team across multiple sites.
- Foster a culture of accountability, engagement, inclusion, and continuous improvement.
- Lead workforce planning efforts to effectively manage seasonal volume fluctuations.
- Ensure strong succession planning and leadership development at all levels.
- Identify and implement continuous improvement initiatives using Lean principles to improve productivity, reduce waste, and enhance quality.
- Drive process standardization and best practice sharing across both facilities.
- Leverage operational metrics and data to improve labor efficiency, workflow balance, and order accuracy.
- Champion a safety-first culture, ensuring compliance with all OSHA and company safety standards.
- Maintain high standards of quality control and regulatory compliance.
- Ensure facilities operate in accordance with company policies, food handling requirements, and environmental standards.
- Collaborate with Supply Chain, Transportation, HR, Finance, Customer Service, and Brand teams to deliver seamless end-to-end operations.
- Support enterprise initiatives related to network optimization, peak planning, and capital investments.
- Act as the primary operations liaison for executive leadership regarding site performance and strategic initiatives.
What We're Looking For
- Proven experience in a senior operations leadership role with P&L responsibility.
- Expertise in high-volume, seasonal fulfillment, distribution, or manufacturing environments.
- A strong track record of building, leading, and developing high-performing teams.
- Demonstrated ability to drive operational KPIs (safety, quality, productivity, service, cost).
- Experience leading workforce planning and operations for significant seasonal volume fluctuations.
- Proficiency in implementing Lean principles and continuous improvement methodologies.
- Deep knowledge of safety standards (OSHA), quality control, and regulatory compliance.
- Strong analytical skills and experience using data and metrics to drive operational decisions.
- Excellent cross-functional collaboration and executive communication skills.
Team & Environment
You will lead a high-performing operations leadership team across multiple sites. Our culture is safety-first, with a focus on accountability, engagement, inclusion, and continuous improvement.
Work Mode
This role is onsite and requires presence at our Obetz, Ohio and Groveport, Ohio facilities.
1-800-Flowers.com is an equal opportunity employer.
