The Beverly Hills Cancer Center is seeking a Director of Operations. This leadership role is responsible for managing performance within our healthcare setting, utilizing influencing and project management skills to resolve operational service aspects. You will create strategic plans, foster a customer-centric and compliant culture, and drive operational excellence within our mission-focused, growth-oriented environment.
What You'll Do
- Create operational strategic and tactical plans for all functional areas.
- Cultivate and sustain a customer-centric operating culture that strives to exceed customer goals and expectations.
- Promote a culture that maintains compliance with all regulatory requirements at all times.
- Create an empowering work climate; inspire collaborative teamwork and problem solving.
- Effectively communicate values and expectations regarding quality.
- Develop fiscal management capabilities including effective expense reduction, utilization management, and budget control.
- Anticipate and be proactive in identifying, appropriately defining, diagnosing, and resolving all operational issues.
- Anticipate change and be flexible, adjusting plans to meet changing conditions.
- Develop ways to measure progress, evaluate results, and take corrective action in a timely manner.
- Serve as a catalyst for effective change.
- Work with the executive team to distill company strategy into impactful, departmental OKRs.
- Collaborate cross-functionally with partners to align on performance-based objectives and develop team plans to meet them.
- Must be onsite daily.
What We're Looking For
- 8+ years progressive experience directing or managing a Healthcare Operations function.
- Must have either Oncology or Imaging experience in Operations.
- Bachelor’s Degree or equivalent in Biological, Lifesciences, Engineering, or a related field.
- Experience with Electronic Medical Records is a must.
- An experienced leader who is mission-focused, growth oriented, committed to operational excellence, process-minded, and skilled in leading teams in a performance-driven culture.
- A decisive individual who sets and meets schedules, and enforces accountability across organizational boundaries.
- Experience managing teams.
- Ability to measure and track performance, success of programs, and initiatives.
- Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management.
- Ability to manage competing priorities in a fast-paced environment.
- Experience with Microsoft Office Suite.
- Excellent documentation, communication, and interpersonal relationship skills, including negotiation and relationship management skills.
- Strict attention to detail.
- A leader with unwavering ethics and integrity who will inspire team members to develop to their fullest potential.
- Demonstrated leadership qualities and proven track record of coaching team members for continued growth.
Technical Stack
- Electronic Medical Records
- Microsoft Office Suite
Benefits & Compensation
- Health, dental, and vision insurance
- 401k matching
- FSA
- Company-sponsored life insurance
- Voluntary supplemental life insurance
- Voluntary short-term / long-term disability options
- PTO & paid holidays
- Employee recognition programs
- Team building events & employee appreciation lunches
- Referral bonus programs
- Job training, professional development, & continued education
Work Mode
This is an onsite position requiring daily attendance at our Los Angeles, CA location.
Beverly Hills Cancer Center is an equal opportunity employer.
