Cosmos (Infinity Constellation) is hiring its first Director of IT. You will design and run our service delivery engine end-to-end, establishing standards, tools, security, incident response, client architecture blueprints, and the people and processes to make it all work. This is a hands-on leadership role where you will set strategy and budgets, and also directly build golden images, resolve priority incidents, and stand up automations.
What You'll Do
- Define reference architectures for Windows, macOS, identity, endpoint security, and network across SMB and mid-market tiers.
- Establish gold standards for onboarding, offboarding, device lifecycle, and least-privilege access.
- Create SLAs, SLOs, escalation ladders, and problem management practices. Publish operational dashboards for internal use and client visibility.
- Stand up change management and release cadences that balance speed, safety, and client commitments.
- Select, implement, and operate PSA and RMM platforms. Stand up MDM, IdP, EDR, patch, backup, logging, and secrets management.
- Build an automation backlog that reduces ticket volume and mean time to resolution. Ship runbooks and bots that eliminate entire ticket categories.
- Implement zero-touch provisioning, software distribution, and policy as code for client baselines.
- Own identity, endpoint, email, and network security controls for Cosmos and managed clients.
- Lead SOC 2 readiness and evidence collection. Map controls for HIPAA, PCI, and NIST CSF as client mix requires.
- Build and maintain incident response playbooks, conduct tabletop exercises, and tune detections to reduce alert fatigue.
- Recruit, coach, and performance manage Service Desk L1-L3, Systems Engineers, and Project Engineers as the business scales.
- Design a vendor strategy that balances quality, redundancy, and cost. Negotiate partner tiers and committed-use agreements.
- Build a blameless, data-driven culture focused on root-cause elimination rather than one-off heroics.
- Own the IT budget for tooling, headcount, training, and vendor contracts. Track unit economics at the per-seat level.
- Run a change advisory cadence, and publish a service roadmap to clients and Cosmos leadership.
What We're Looking For
- 8 to 12 years in IT operations.
- Proven experience implementing compliance programs and converting control sets into running systems with evidence.
- Hands-on strength in at least two of the following: macOS fleet management, Windows endpoint engineering, identity lifecycle, email security and phishing defense.
- Fluency with KPI design and operational cadence. A bias to standardize and automate repeated work.
Nice to Have
- SOC or NOC design, SIEM tuning, and basic detection engineering.
- A track record of reducing cost to serve through automation and vendor consolidation.
- Experience supporting regulated customers in healthcare, financial services, or government contracting.
- Demonstrated ownership of PSA and RMM ecosystems, MDM at scale, and identity-first architectures.
- Experience leading teams in an MSP or multi-tenant environment.
Technical Stack
- PSA
- RMM
- MDM
- IdP
- EDR
- SIEM
Team & Environment
This role is the first Director of IT at Cosmos, reporting directly to the CEO. You will recruit and manage a team of Service Desk L1-L3, Systems Engineers, and Project Engineers as the business scales.
Work Mode
This position is local-country within the United States.
Cosmos (Infinity Constellation) is an equal opportunity employer.
