Novartis is seeking an Associate Director, Patient and Community Liaison-West to serve as a vital connection between the company and the Paroxysmal Nocturnal Hemoglobinuria (PNH) community. This remote, field-based role involves engaging directly with patients and caregivers at live events to deliver education and support.
What You'll Do
- Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers.
- Empower patients and caregivers with knowledge and tools to navigate their PNH journey.
- Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s).
- Liaise with the local cross functional team to drive strategy and alignment for local advocacy events.
- Attend local patient education events conducted by centers of excellence and host independent patient education programs.
- Attend events throughout the country by hosting the Novartis table, meeting with families, answering questions, and delivering branded presentations.
- Provide insights and learnings to Advocacy, Marketing, NPS, and Market Access teams to help support the development of educational materials.
- Adhere to all regulatory and compliance standards related to patient and product education.
- Contribute and participate in required internal and business reviews, including preparation of meeting materials.
- Contribute and participate in functional planning, such as tactical plans and budgets.
- Maintain working knowledge of required platforms and processes.
- Maintain high scientific and current knowledge about responsible products and the therapeutic area.
- Ensure compliance with all company policies and guidance, including the Code of Conduct.
- Contribute to the onboarding and mentoring of new team members.
What We're Looking For
- Bachelor’s degree in healthcare, education, or a related field.
- Minimum of 3-5 years of experience in patient education, pharmaceutical, or healthcare support roles.
- Ability to travel 70% of the time, with weekend travel required.
- Exceptional communication and interpersonal skills, with the ability to connect with diverse populations.
- Ability to present complex information in an empathetic, clear, and engaging manner.
- Experience delivering presentations in front of a live audience.
- Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries.
- Proficiency in using virtual tools for education, such as video conferencing and webinars.
- Ability to think creatively and conceptually.
- Ability to lead, motivate, develop, and influence others.
- Strong teamwork and collaborative skills and mindset.
- Proven ability to work effectively in a matrixed environment.
- Financial and budgetary experience.
Nice to Have
- Bilingual in Spanish and English.
- Experience in hematology and rare disease.
Technical Stack
- Concur
- Centris
- FUSE
Team & Environment
You will work within the PNH team and in a matrixed environment, reporting to the hiring manager.
Benefits & Compensation
- Compensation range: $145,600 - $270,400 per year.
- Full range of medical, financial, and other benefits.
- 401(k) eligibility.
- Various paid time off benefits, including vacation, sick time, and parental leave.
- Sign-on bonus, restricted stock units, and discretionary awards may be included.
Work Mode
This is a remote position open to candidates based in Washington, California, Oregon, Arizona, Nevada, or Wisconsin.
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to providing reasonable accommodation to individuals with disabilities.
