Astropak is hiring a Director of Enterprise Applications to lead the strategic management, optimization, and oversight of our Microsoft Software as a Service (SaaS) environment, with a primary focus on Microsoft Dynamics 365 CRM and Microsoft Dynamics GP. You will partner closely with business leaders to ensure these critical applications effectively support operations, integrate with other systems, and deliver measurable value to the organization.
What You'll Do
- Lead the day-to-day management and performance of Microsoft SaaS applications, including Dynamics 365 CRM and Dynamics GP.
- Ensure applications are current, optimized, secure, and aligned with business requirements.
- Monitor system performance, troubleshoot issues, and resolve operational challenges.
- Coordinate application updates, patches, and enhancements with minimal business disruption.
- Oversee the integration of Dynamics 365 CRM and Dynamics GP with enterprise systems such as ERP, HR, and Finance.
- Partner with internal teams and third-party vendors to design and implement system customizations.
- Lead data migrations, upgrades, and system enhancements, ensuring data accuracy and operational continuity.
- Provide leadership for user support, troubleshooting, and issue resolution across enterprise applications.
- Develop and deliver end-user training to drive adoption and improve user experience.
- Create and maintain system documentation, user guides, and training materials.
- Manage relationships with Microsoft and third-party vendors to ensure timely delivery of services and solutions.
- Collaborate with business stakeholders to identify opportunities for system improvement and innovation.
- Translate business needs into technical solutions and roadmap initiatives.
- Ensure applications comply with company policies, security standards, and data protection regulations.
- Manage user access controls and data security protocols.
- Coordinate regular system audits and security assessments.
- Stay current with Microsoft SaaS updates, features, and emerging technologies.
- Evaluate new tools, modules, and enhancements to improve business processes.
- Drive process improvements and best practices across enterprise application usage.
- Define and track KPIs related to system performance, reliability, and user satisfaction.
- Deliver regular performance reports and insights to senior leadership.
- Proactively identify and address risks or performance issues.
What We're Looking For
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3 years of relevant experience, or an equivalent combination of education, training, and hands-on experience.
- Experience in a helpdesk or application support role with strong customer service skills.
- Must be able to comply with U.S. Export Control Laws.
- Proven experience managing Microsoft Dynamics 365 CRM and Microsoft Dynamics GP.
- Strong understanding of Dynamics 365 modules (Sales, Marketing, Customer Service) and Dynamics GP (Financials, Payroll, Inventory).
- Experience with system integration, data migration, and application customization.
- Working knowledge of SQL and reporting/query tools.
- Strong communication skills with the ability to engage both technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to Have
- Microsoft certifications (e.g., Dynamics 365 Fundamentals, Finance & Operations).
- Experience with Microsoft Azure and cloud-based infrastructure.
- Familiarity with ITIL or IT service management frameworks.
- Experience with Microsoft Power Platform (PowerApps, Power Automate, Power BI).
Technical Stack
- Microsoft Dynamics 365 CRM
- Microsoft Dynamics GP
- SQL
- Microsoft Azure
- Microsoft Power Platform (PowerApps, Power Automate, Power BI)
