Constructor is hiring a Director of Customer Success - EMEA to lead a team dedicated to helping our customers increase revenue by improving their search and product discovery experiences. You will play a critical role in scaling our team and ensuring customers achieve exceptional value.
What You'll Do
- Lead and coach a team of high-functioning Customer Success Managers (CSMs).
- Ensure customers successfully implement our product, see perpetual value, and are thrilled with the results.
- Establish, maintain, and drive value through executive relationships across customers.
- Put in place and iterate on systems and processes to allow for rapid team growth while improving customer service.
- Ensure the team understands and reinforces why Constructor is valuable, making the CS experience a natural extension of the sales cycle.
- Get hands dirty and work with customers directly when needed.
- Train a team to understand the needs and roles within enterprise organizations and manage prioritizations and misalignments.
- Help craft and dictate both internal and external narratives for what’s needed to make a customer successful.
- Effectively ask for and manage engineering time to prioritize important customer work.
- Always look for new ways to make the integration process more robust and make customers feel even more successful.
What We're Looking For
- Passion for technology and interacting with people.
- A history of excellent hiring, motivation, and retention of teams.
- Ability to think in systems and processes for scaling teams.
- Self-starter good at triaging problems and working on the most important one.
- Experience working directly with customers for a long time.
- Experience managing a team in a role like technical account management or customer success.
Team & Environment
You will be managing a team of CSMs within the EMEA region, which is currently over 10 people and growing. Constructor is a passionate, global, and remote team who love challenges and want to make customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter.
Work Mode
This is a remote position for candidates located within the EMEA region.
