Rockefeller Philanthropy Advisors is hiring a Director of Customer Engineering to lead the technical success of our enterprise customers. In this senior leadership role, you will deliver innovative solutions, ensure seamless platform integrations, and guide a high-performing engineering team. You will bridge the gap between product, customer success, and engineering to address immediate and long-term business challenges.
What You'll Do
- Lead the technical relationship with enterprise customers, serving as the primary engineering interface and trusted advisor.
- Own the customer-centric technology roadmap, proactively identifying opportunities to enhance platform value.
- Collaborate with product and customer success teams to design, deliver, and integrate scalable solutions.
- Provide technical enablement for pre-sales, platform demonstrations, solution integrations, and escalated issue resolution.
- Mentor and guide a team of engineers, fostering a culture of excellence and continuous improvement.
- Evaluate emerging technologies and prototype new features to improve customer experience.
- Support account managers and business development teams with proposals, solution design, and client presentations.
- Build and maintain long-term trusted relationships with clients, acting as the technical voice during solution design and delivery.
What We're Looking For
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 10+ years in technology, software engineering, or customer engineering roles.
- Proven experience at leading consulting firms or similar environments with data platform, analytics solution, or SaaS implementation expertise.
- Deep understanding of cloud platforms (AWS), data integration, API management, and process automation.
- Hands-on experience deploying large-scale data platforms and analytics solutions for enterprise clients.
- Familiarity with data engineering, ETL pipelines, data modeling, BI/reporting tools, and frameworks such as Python, Java, Django, Spring Boot, or FastAPI.
- Strong leadership and mentorship skills, with experience managing customer-facing engineering teams.
- Excellent communication and stakeholder management skills for both technical and non-technical audiences.
- Experience supporting pre-sales technical enablement, RFP responses, and solution architecture.
- Ability to learn new technologies rapidly and develop innovative solutions to complex customer challenges.
- Willingness to travel as needed to support customer engagements.
Nice to Have
- Experience preferably in SaaS, healthcare, or life sciences.
- Relevant certifications (AWS, Databricks, etc.) are desirable.
Technical Stack
- AWS
- Python
- Java
- Django
- Spring Boot
- FastAPI
Team & Environment
This role bridges the gap between product, customer success, and engineering teams.
Benefits & Compensation
- Salary: $210,000–$230,000 USD
- Comprehensive health, dental, and vision coverage.
- Flexible time off and paid parental leave.
- Professional development opportunities and mentorship.
- Remote-friendly work environment with collaborative culture.
Work Mode
This is a fully remote position open to candidates within the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
