About the Role
The role involves leading a team of customer-facing engineers, translating complex client requirements into technical implementations, and improving service delivery through innovation and operational excellence.
Responsibilities
- Lead and mentor a team of customer-focused engineers delivering technical solutions
- Collaborate with product and client teams to understand requirements and constraints
- Design and oversee implementation of scalable, secure technical architectures
- Ensure engineering solutions meet compliance, data privacy, and security standards
- Drive continuous improvement in system reliability and performance
- Serve as primary technical liaison between engineering and client services
- Translate business objectives into actionable engineering roadmaps
- Manage technical delivery timelines and resource allocation
- Evaluate emerging technologies for alignment with organizational goals
- Promote best practices in software development and systems integration
- Oversee integration of third-party platforms and APIs
- Support incident resolution and post-mortem analysis for critical issues
- Develop documentation standards for technical and client-facing materials
- Ensure solutions are accessible and inclusive for diverse users
- Coordinate with security teams on audits and risk assessments
- Lead proof-of-concept initiatives for new client projects
- Monitor key performance metrics for engineering outputs
- Foster collaboration between engineering, operations, and client success
- Advocate for client needs within internal technical planning
- Maintain up-to-date knowledge of philanthropy sector challenges
- Implement monitoring and alerting systems for production environments
- Guide adoption of cloud infrastructure and DevOps practices
- Ensure engineering deliverables meet agreed service level agreements
- Support onboarding of new clients through technical configuration
- Contribute to long-term technology strategy aligned with mission goals
Compensation
Competitive salary with comprehensive benefits package
Work Arrangement
Remote position within the United States
Team
Part of a mission-driven team focused on advancing philanthropic impact through technology and service innovation
About the Organization
- This organization supports donors, philanthropists, and nonprofits in achieving greater impact through advisory services, research, and innovative giving models.
- It operates globally with a focus on equity, sustainability, and long-term social change.
- The team emphasizes collaboration, integrity, and evidence-based strategies to address complex societal challenges.
Diversity, Equity, and Inclusion
- The organization is committed to building a diverse and inclusive workplace.
- It actively encourages applications from individuals of all backgrounds, identities, and experiences.
- Equity is integrated into hiring practices, team culture, and program design.
Not available
